DELIVERY AND PACKAGING:
All our jewellery is delivered and packaged in our branded boxes in a secure unbranded padded envelope with the provided delivery address clearly marked upon the front of the package, and a small return address sticker placed on the back of the envelope.
All tracked items will require a signature upon delivery.
For delivery methods please see our delivery information page.
LATE OR LOST DELIVERIES:
Kirsten Hendrich Jewellery cannot be held responsible to lost or delayed parcels. We will provide you with the tracking details and work hard to help you locate your parcel.
RETURN AND EXCHANGE POLICY:
Under the Consumer Contracts Regulations 2014 you have the right to cancel your contract/order with us up to 14 days after taking delivery of your jewellery for any reason. This right does not apply to earrings due to hygiene reasons, sale items or custom or personalised orders.
You are responsible for the safe return of the jewellery until it reaches us at our Guildford based workshop and Kirsten Hendrich Jewellery cannot be held responsible for any goods lost during transit. The cost of returned goods is your responsibility.
The original postage costs will not be refunded unless we sent incorrect items in error or if your jewellery was faulty when it was received. Postage costs will also not be covered if you choose to partially return an order, keeping some items. Nor will we refund any sales tax or duties payable on orders outside of the EU.
Returns must be packaged carefully in their original packaging to ensure safe delivery.
To arrange a return or an exchange please email email@example.com providing the order details (name and address), reason for return and whether you would like a refund or replacement. We will then provide the return address and confirm the process.
All refunds will be issued by the same method that the original payment was taken and within 7 working days of receipt of the goods.
All jewellery returned for an exchange or refund through no fault of Kirsten Hendrich Jewellery, must be returned in good condition without any signs of damage.
PRICING AND PAYMENT:
Products listed on our website are shown in GBP (sterling).
We are not VAT registered so prices do not include VAT. Prices are correct at time of publication. In the case of any unexpected change in price (for example a sudden increase in metal prices), you will be informed and asked if you wish to reconsider your order before proceeding. You have the right to cancel your order.
Kirsten Hendrich reserves the right to change prices without prior notice. Non European Community (EU) residents will be liable for any import duties and taxes in the usual way.
Purchases may be made using a debit or credit card through our secure online payment facility. Alternatively you can contact Kirsten to arrange payment by bank transfer, cheque (cheque must clear before goods are sent), or PayPal. All orders are subject to acceptance and availability.
We take every effort to represent our products correctly online. Sizes and dimensions are as accurate as possible within reason. Variations can occur as stated on our products pages due to the handmade nature of the jewellery. Each and every design is created by hand. Colours can vary from the images supplied due to variations in computer monitors and slight variations in natural stones sourced and used within our work, however each design will be created with every accuracy possible to make sure they are representative of the image supplied.
TERMS AND CONDITIONS:
By using this website you are automatically agreeing with and accepting all of the Terms and Conditions for the supply of goods through www.kirstenhendrich.com.
TERMS OF SALE:
Once you place your order and pay for the goods, we will then send an acceptance email to the email address provided at the time of ordering. This then constitutes a legally binding contract. We may follow up with any additional email or phone correspondence if your order requires confirmation of specific sizes, stones, or engraving details (for example).
Under British law only individuals of the age of 18 or above are able to legally enter into such a contract and therefore make purchases from our website.
Kirsten Hendrich Jewellery retains full copyright of all brand names, product titles or names, designs, photography, text, and other content on this website and must not be reproduced without gaining permission.
If you would like to feature fully credited images of Kirsten Hendrich Jewellery, please contact Kirsten Hendrich to request permission.