Terms and conditions

1. Seller’s Details:
1.1 Kirsten Hendrich (The Seller) is a sole Trader for Kirsten Hendrich Jewellery, 57 Sheepfold Road, Guildford, Surrey, UK.
1.2 Contact number: 07738957768
1.3 Contact email: info@kirstenhendrich.com

2. Seller’s Obligations:
2.1 The goods for sale are described as accurately as possible with images, weights and measurements where applicable. As the items for sale are handmade, small differences may occur from the photographed item.
2.2 All goods on the site are priced in UK Pounds. All prices are subject to change.
2.3 Prices include delivery. Extra charges will apply for Europe and other International orders. Please see the delivery prices when making an order, or email: info@kirstenhendrich.com for further details. 
2.4 This web site respects your privacy and complies with the Data Protection Act and your details will not at any time be given to any 3rd party

3. Purchase process and Buyer’s Obligations:
3.1 All goods remain the property of The Seller until full and final payment has been received. Payments by cheque, which do not clear because of insufficient funds, will be vigorously pursued.
3.2 The Seller will not be responsible for any cash that the buyer sends that is lost in the post.
3.3 See PayPal’s Terms and Conditions if paying through PayPal
3.4 On International orders, import duties and taxes are to be paid by the buyer.
3.5 The buyer has the responsibility of caring for the item once received. The Seller will not be responsible for deterioration due to lack of care on the part of the Buyer. Please see the Jewellery Care Guide for more details.

4. Delivery Policy:
4.1 Items are handmade to order, please allow up to four weeks for your order to be made and delivered.
4.2 All items will be sent via First class Recorded Delivery or Special Delivery with The Royal Mail unless otherwise agreed at the time of ordering.
4.3 If delivery is delayed by ‘acts of god’ or circumstances beyond the seller’s control, a reasonable extension is expected by the Buyer.
4.4 Goods that arrive damaged must be reported to The Seller within 7 days.

5. Return Policy:
5.1 Faulty Goods must be reported to The Seller within 7 days. If an item is returned due to damage or a fault on behalf of The Seller, The Seller is responsible for the postage costs and a refund or exchange will be given where applicable. Proof of purchase must be returned with the item.
5.2 Cancellations must be given within 7 days of receipt of goods. Where goods are ‘special’ orders i.e. commissions or an item specifically made for the Buyer, the right of cancellation does not apply unless the fault is due to the Seller.
5.3 The buyer has 7 days to reject non-faulty goods in which case the Buyer will pay the return postage costs. In this case an exchange / credit note will be given provided the piece has not been worn. Proof of purchase must be returned with the item. Please note, this does not apply to commissioned items.
5.4 If the buyer wishes to make a change, or re-size a commissioned item, a charge will apply and the Buyer is responsible for covering postage costs.
5.5 Ring sizes are possible to change unless stated in the produced description. Please state you ring size when placing your order, it is important that your provided ring size is correct, if a ring is specifically made to your finger size and does not fit, a charge may apply for re-sizing.