Terms & Conditions

Terms and Conditions and Product Care

1. Seller’s Details
1.1 Kirsten Hendrich (The Seller) is a sole Trader for Kirsten Hendrich Jewellery, 45 Wodeland Avenue, Guildford, Surrey, GU2 4JZ, UK.
1.2 Contact number: 07738957768
1.3 Contact email: info@kirstenhendrich.com

2. Seller’s Obligations
2.1 The goods for sale are described as accurately as possible with images, weights and measurements where applicable. As the items for sale are hand made, small discrepancies may occur.
2.2 All goods on the site are priced in UK Pounds. All prices are subject to change.
2.3 Prices do not include delivery. Extra charges will apply for Europe and other International orders. Please see the delivery prices when making an order, or email info@kirstenhendrich.com for further details.
2.4 This web site respects your privacy and complies with the Data Protection Act and your details will not be given to any 3rd party

3.Purchase process and Buyer’s Obligations
3.1 All goods remain the property of The Seller until full and final payment has been received. Payments by cheque, which do not clear because of insufficient funds, will be vigorously pursued.
3.2 The Seller will not be responsible for any cash that the buyer sends that is lost in the post.
3.3 See Paypal’s Terms and Conditions if paying through Paypal.
3.4 On International orders, import duties and taxes are to be paid by the buyer.
3.5 The buyer has the responsibility of caring for the item once received. The Seller will not be responsible for deteriortion due to lack of care on the part of the Buyer. Please see the ‘Product Care Guide’ for more details.

4. Delivery Policy
4.1 Items are handmade to order, please allow up to two weeks for your order to be made and delivered.
4.2 All items will be sent via First class Recorded Delivery with the Royal mail unless otherwise agreed at the time of ordering.
4.3 If delivery is delayed by ‘acts of god’ or circumstances beyond the seller’s control, a reasonable extension is expected by the Buyer.
4.4 Goods that arrive damaged must be reported to The Seller within 7 days.

5. Return Policy
5.1 Faulty Goods must be reported to The Seller within 7 days. If an item is returned due to damage or a fault on behalf of The Seller, The Seller is responsible for the postage costs and a refund or exchange will be given where applicable. Proof of purchase must be returned with the item.
5.2 Cancellations must be given within 7 days of receipt of goods. Where goods are ‘special’ orders i.e. commissions or an item specifically made for the Buyer, the right of cancellation does not apply unless the fault is due to the Seller.
5.3 The buyer has 7 days to reject non-faulty goods in which case the Buyer will pay the return postage costs. In this case an exchange / credit note will be given provided the piece has not been worn. Proof of purchase must be returned with the item. Please note, this does not apply to commissioned items.
5.4 If the buyer wishes to make a change, or re-size a commissioned item, a charge will apply and the Buyer is responsible for covering postage costs.
5.5 Ring sizes are possible to change unless stated in the produced description. Please state you ring size when placing your order if a range of sizes are available.

Product Care

Prolonged storage of silver jewellery can cause the item to tarnish and the silver darkens in colour due to sulphide forming on the surface. The best techniques to prevent your silver pieces from tarnishing is by storing your pieces in it box, where it is dry and protected from the air and dust. You can also purchase an anti tarnish cloth which will absorb these gases in the atmosphere which cause tarnish, this cloth can be left in the box with your jewellery. Please also store you acrylic or resin items in their packaging or in a jewellery box to protect them and ensure a longer life.